ORDERS
Track my order
Two ways to find where your filter is — sign in, or use the link we sent when it shipped.
01
Sign in to your account
Every order you've placed, with live tracking, saved addresses and faster checkout next time.
02
Use your shipping email
When your order shipped we emailed a tracking link. It's the fastest route and needs no account.
Search your inbox for “Dulcis Agua”. Open the shipping confirmation. Tap Track your order.
Dispatch
Orders leave within one business day. You'll get tracking the moment they do.
Delivery
Three to five business days across the US. Free on every order.
Something wrong
Damaged, late or missing — write to us and we'll sort it within a day.